Frequently Asked Questions (FAQ)
1. How long does it take to process my order?
Orders are typically processed within 1–3 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information.
2. Can I cancel or change my order?
If your order has not been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
3. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email so you can monitor your shipment.
4. Do you offer worldwide shipping?
Yes! We ship to many countries worldwide. Shipping availability and delivery times vary depending on your location.
5. How long does shipping take?
Estimated delivery times:
- Domestic: 3–7 business days
- International: 7–21 business days
Delivery times may vary due to customs processing or carrier delays.
6. Will I have to pay customs or import duties?
International orders may be subject to customs fees or import taxes, depending on your country's regulations. These charges are the customer's responsibility.
7. What is your return policy?
We accept returns of eligible unused products within 30 days of delivery. Items must be in their original packaging and condition.
8. Can I return opened skincare or cosmetic products?
For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned unless they arrive damaged or defective.
9. When will I receive my refund?
Approved refunds are processed within 5–10 business days to your original payment method.
10. Are your products authentic?
Yes. We only offer genuine, high-quality skincare and cosmetic products sourced from trusted suppliers.
11. Are your products cruelty-free?
Many of our products are cruelty-free. Please check each product description for specific information.
12. Are your products suitable for sensitive skin?
Many products are formulated for sensitive skin, but everyone's skin is different. We recommend performing a patch test before full use.
13. How do I know which products are right for my skin?
Each product page includes detailed descriptions, ingredients, and usage instructions to help you choose the best products for your skin type.
14. How can I contact customer support?
If you have any questions or need assistance, please visit our Contact Us page or send us an email. Our support team will respond as quickly as possible.
Thank you for shopping with us! We appreciate your trust and are committed to helping you achieve healthy, glowing skin.